This Refund Policy describes when and how you may receive a refund for services purchased from Hannune (한누네) via app.hannune.ai. It applies to all API customers worldwide and supplements the consumer protection rights that may apply under your local law.
1. API subscriptions
1.1 First subscription: 14-day guarantee
A full refund is available for your first paid subscription within 14 days of the initial payment, for any reason. This satisfies the EU Consumer Rights Directive and exceeds most industry standards. No explanation required.
1.2 Subsequent billing periods
After the initial 14-day window, subscriptions are billed monthly and non-refundable for billing periods already started. You may cancel at any time to prevent future charges; cancellation takes effect at the end of the current billing period, and you retain access to the service until then.
1.3 Quota
Tiers include a fixed monthly match quota. When the quota is reached, further match requests are declined until the next cycle or until you upgrade. We do not bill overage charges, so there are no overage amounts to refund.
1.4 Annual plans (if applicable)
If annual pricing is introduced, prorated refunds will be available within the first 14 days of the annual term. After 14 days, annual plans are non-refundable for the remainder of the term.
1.5 Service outages
Enterprise customers with a contracted SLA are eligible for service credits in the event of verified downtime exceeding the agreed threshold. Service credits are applied to future billing periods and cannot be exchanged for cash.
2. How to request a refund
- Email us. Send your refund request to support@hannune.ai with your account email, order/invoice number, and the reason (reason is optional for the 14-day guarantee).
- We acknowledge within 2 business days and confirm eligibility. For subscription refunds, we may ask Polar to initiate the refund on our behalf.
- Refund is processed within 5–10 business days after approval. Payment card refunds typically appear in 3–5 additional business days depending on your bank.
- You receive confirmation by email once the refund is issued.
Payment method. Refunds are issued to the original payment method used at checkout, processed by Polar. We cannot issue refunds to a different card or account.
3. What is not refundable
- Subscription fees beyond the initial 14-day guarantee window
- Promotional discounts after the discounted period has been consumed
- Third-party costs passed through at cost (e.g., LLM API usage)
4. Chargebacks and disputes
If you have a concern about a charge, please contact us first at support@hannune.ai. We aim to resolve all billing issues amicably. Initiating a chargeback without first contacting us may result in suspension of your account.
For subscriptions processed by Polar, Polar's dispute resolution procedures apply in addition to these terms.
5. EU consumer rights
If you are a consumer resident in the European Union or the United Kingdom, you have additional rights under the Consumer Rights Directive, including a statutory 14-day right of withdrawal for most digital purchases. Our 14-day money-back guarantee meets or exceeds these requirements.
6. Korean consumers
Customers who are consumers resident in the Republic of Korea benefit from the protections of the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률), including the right to cancel digital content purchases under the conditions specified therein.
7. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be notified to registered users by email at least 30 days before taking effect. The policy version in effect at the time of your purchase governs that purchase.
8. Contact
Hannune Support
Email: support@hannune.ai
General inquiries: contact@hannune.ai
Location: Seoul, Republic of Korea